Contact Us

Write to support@melt.party. So we can help in one reply, include your order number, the product involved and, if something arrived damaged or is not working, a photo.

Call +1 (929) 206-2531 during our support hours.

Monday–Friday, 9 a.m.–5 p.m. Pacific Time, excluding U.S. federal holidays.

We reply within one business day. Messages that arrive on a weekend or holiday are answered on the next business day.

If you have an account, your orders and their status are in your account. If you checked out as a guest, use the order status link in your confirmation email. For security those links expire; if yours has, email us with your order number.

To start a return, email us with your order number and we will send return instructions. Return windows, refunds and warranty claims are explained in our Terms of Service.

To access, correct, export or delete your personal information, email us from the address linked to your account with the subject line Privacy request. Our Privacy Policy explains your rights and how we verify requests.

Floe, our shopping assistant, is available at any hour to answer questions about products, shipping options and store policies. For anything involving your account, a refund or your personal information, email our team so a person can help.