Terms of Service

• You must be at least 18 years old, or the age of majority where you live, to place an order.
• Accounts are provided through our authentication provider, Clerk. Keep your sign-in details secure; you are responsible for activity under your account.
• You can also check out as a guest without creating an account.
• We may suspend or close an account that is used for fraud or abuse or that breaks these terms.

We work to describe every product accurately. Product images and descriptions are for illustration, and small differences in color or finish can occur. Answers from Floe, our shopping assistant, are general guidance and not a promise about a product; if Floe and a product page disagree, the product page applies.

Some products are regulated in certain places, including bladed tools such as the tanto-style Eagle Shadow Tool, impact and breaching tools such as the Iron Echo Tool, and ignition devices. You are responsible for making sure you may legally buy, carry and use them where you live and travel. We may decline to ship a product to a place where its sale or possession is restricted.

• Prices are shown in U.S. dollars.
• Product prices, discounts, taxes and shipping charges are calculated by our servers at checkout and shown to you before you pay.
• We accept your order when your payment succeeds and we send an order confirmation.
• We may cancel an order and refund it in full if a price or product description contains an obvious error, an item is out of stock, or we suspect fraud.
• Promotional codes apply only under their stated conditions, may be withdrawn at any time, and have no cash value.

Payments are processed by Stripe. You can choose to save a card for future purchases; saved cards are stored by Stripe, and you can remove them from your account at any time.

You can use a Melt Party Gift Card to pay for all or part of an order. If the gift card does not cover the full total, the remaining balance is charged to your card.

• We ship only to the countries offered at checkout. Currently this is the United States unless checkout shows otherwise.
• The available shipping methods, their prices, estimated delivery times and any free-shipping threshold are shown at checkout before you pay.
• Delivery times are estimates, not guarantees, and carrier delays or weather can affect them.
• When your order ships, we email you tracking information.
• To the extent permitted by law, risk of loss passes to you when we hand your order to the carrier.
• Please check your shipping address carefully. We are not responsible for delays or losses caused by an incorrect address. If you notice a mistake, contact us as soon as possible.

If you need to change or cancel an order, email support@melt.party with your order number as soon as possible. We can change or cancel an order only before it ships. Once an order has shipped, it can be returned under Section 8.

• Return window: you may return unused items in their original packaging within 30 days of delivery.
• How to return: email support@melt.party with your order number. We will reply with return instructions and, for eligible returns within the United States, a prepaid return label.
• Not returnable: clearance and final-sale items, gift cards, and opened food or other consumable items.
• Damaged, defective or incorrect items: contact us as soon as possible after delivery. We will cover the return shipping and, at your choice, replace the item or refund it.
• Refunds: once we receive and inspect your return, we issue the refund to your original payment method within 5–7 business days. Any amount you paid with a gift card is returned to that gift card. Your bank may take additional time to show the credit.

• Melt Party Gift Cards are available in $25, $50, $100 and $200 amounts.
• Gift cards are delivered by email to the recipient address you enter, either as soon as payment completes or at the start of the delivery date you choose, up to one year ahead. Scheduled delivery runs on Coordinated Universal Time (UTC), so a card may arrive the evening before the chosen date in time zones behind UTC.
• Gift cards never expire. They cannot be redeemed for cash, transferred or resold, and the balance can be used across multiple orders until it runs out.
• Treat the gift card code like cash. We cannot replace a lost or stolen code or a balance used by someone else, except where the law requires it.

Some products can be bought as a subscription. When you subscribe:

• You must be signed in to your account.
• Your subscription renews automatically, and you authorize us to charge your payment method at the price and interval of the plan you chose, until you cancel.
• Each time a payment succeeds, we create an order and ship it to the address on your subscription.
• You can pause payments, resume them, or cancel, either at the end of the current billing period or immediately, from your subscriptions page.
• Canceling immediately stops future charges. Amounts already charged are not refunded automatically or prorated. If a renewal order has not shipped yet, you can ask us to refund it.
• If a plan's price changes, we will tell you before the new price applies, and you can cancel before it does.
• Returns of subscription orders follow Section 8.

We offer a one-year limited warranty, starting on the date of delivery, against manufacturing defects in the gear we sell. The warranty does not cover normal wear and tear, damage from misuse or accidents, or cosmetic imperfections.

To make a claim, email support@melt.party with photos of the issue and your order number. We will respond within 3 business days. This warranty is in addition to any rights you have under consumer law and does not limit them.

Outdoor and emergency gear, especially blades, impact tools and anything that produces a flame or spark, can cause injury or damage if misused. Follow the instructions supplied with each product, keep it away from children, and obey local laws, fire restrictions and burn bans.

Content on this site, including our Blog and answers from Floe, is general information. It is not professional safety, medical or survival training, and it does not replace a qualified course or the advice of local authorities.

When using the site, you agree not to:

• commit fraud or use a payment method you are not authorized to use;
• misuse promotional codes or gift cards;
• interfere with the site or its security, or scrape it with automated tools in a way that exceeds our rate limits; or
• try to make Floe reveal information or take actions it is not meant to.

Reviews must reflect your genuine experience with the product. We may moderate reviews and remove any that break these terms.

The site and its content, including text, images, the Melt Party name and Blog articles, belong to Melt Party or its licensors and are protected by law. You may not copy or reuse them for commercial purposes without our written permission.

When you submit a review, you keep ownership of it and grant us a non-exclusive, royalty-free license to display, reproduce and adapt it on the site and in connection with our products.

To the fullest extent permitted by law, the site and its content are provided “as is” and “as available”, without warranties of any kind beyond those stated in these terms. Nothing in these terms limits any rights you have under consumer protection laws that cannot be waived.

To the fullest extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded or limited by law.

If you have a concern, please email support@melt.party first. We will try to resolve it informally within 30 days.

These terms are governed by the laws of the Hong Kong Special Administrative Region, and the courts of Hong Kong have jurisdiction over any dispute that we cannot resolve informally. If you are a consumer, you also keep the protection of the mandatory laws of the place where you live, and nothing in this section takes away those rights.

We may update these terms from time to time. When we do, we will change the Last Updated date at the top. We will announce significant changes on the site in advance and, where appropriate, by email. Orders placed before a change are governed by the terms in effect when you placed them.

Questions about these terms:

Email: support@melt.party
Phone: +1 (929) 206-2531
DONG LU LIMITED
Mailing address: 1521 Blake St Ste 47009, Denver, Colorado 80202, United States